Return Policy Details
If your shoes do not fit or you are simply not happy with them, you may request a return or exchange within 15 days from the delivery date of your order.
Shipping charges are non-refundable and returns for refund incur a 20% restocking fee.
If a shoe is deemed defective by the manufacturer, we can replace the shoe for the exact same style, size and color as the original item. Defective shoe claims are forwarded to the manufacturer for review, and replacements will be at the manufacturer's discretion.
Please understand that worn shoes WILL NOT be accepted. All returns will be inspected upon return. The bottom sole and inner foot bed of the shoes must be in its new and original condition, with no dirt, foot prints, marks or scuffs. The shoe box must also be in its original condition. Please make sure to package the box. Do not use the shoe box as the package.
Returns received with missing shoe boxes, or shoe boxes that have been written on or taped, the return will be rejected.
To keep your shoes in “Unworn Condition” please try them on indoors with hosiery and to only walk around on carpeting. This will give you the ability to try on and test the comfort of your shoes without risk of damage.
How to return or exchange items
Requests for Exchange, Store Credit or Refunds must be submitted via e-mail to or send via our return authorization form. A return authorization number will be assigned and e-mailed back to you with instructions. The form must be filled out and returned with your item/s.
Any returns submitted without the return form will be denied a return.
Return authorization number are valid for 10 days from the date they are issued. Any delay in returning your exchange/return could void your RMA# and make your return ineligible for exchange/return.
Please note: Promotional shipping rates offered for the original order are not valid on exchanges. Standard shipping rates (4-6 Business Days) will be applied to all exchanges.
Address for returns or exchanges:
Attention: Returns/Exchanges Dept
1812 West Burbank Blvd #976
Burbank, CA 91506
Close-Out, Blow-Out and Clearance Items:
All Close-Out, Blow-out and Clearance sale items are final sale items and are non-returnable.